Thank you for supporting OAKonsult Disabilities Outreach. These terms explain how we take and use your gift, how to change or cancel a monthly gift, and how to ask for a refund. They apply to gifts made through our own donation forms and bank accounts.
Who receives your gift
Your gift goes to OAKonsult Disabilities Outreach, a registered charity in England and Wales (charity number 1204553) that is also registered as a charity in Nigeria (registration number 158211).
Giving online
Our online donation forms use GiveWP. You can give:
- in pounds (GBP) or US dollars (USD) by card, through Stripe, as a one-off or monthly gift
- in naira (NGN) through Paystack, as a one-off gift. Monthly gifts in naira are not available online.
Stripe and Paystack process your payment securely. We never see or store your full card details. Every online gift receives an email receipt.
Giving by bank transfer
You can also make a one-off transfer or set up a standing order, using the bank details on our Donate page. Add a reference that tells us what your gift is for. For a receipt, email [email protected].
Our November appeal with New Africa Fund
During November 2026, our appeal with New Africa Fund uses a separate checkout. Gifts made there are made in US dollars to New Africa Fund, our fiscal sponsor, to support OAKonsult Disabilities Outreach. New Africa Fund processes these gifts under its own terms and sends your receipt. Your card provider may charge for currency conversion.
For a refund or change to a gift made through that checkout, New Africa Fund’s terms apply. If you need help, contact us. Find out about the November appeal.
How we use your gift
A gift to our general fund, for example through the form on our Donate page, lets us use it wherever it is needed most, across our work in the UK and Nigeria.
When you give to a named cause, we use your gift for that purpose. Our named causes are:
- The Bridge, our family support and early intervention centre in Ogbomoso
- OAK Centre Prime, the disability centre we are building in Oolo Town, Ogbomoso
- Care for parent carers
- Disability awareness training.
If a named cause raises more than it needs, or a project cannot go ahead, we will use your gift where it is needed most. If you want your gift used in a particular way, please talk to us before you give.
Changing or cancelling a monthly gift
You can change or cancel a monthly gift at any time. Email [email protected] with “Monthly gift” in the subject line, and tell us your name and the email address you used to give. We will confirm by email once it is done. If a payment is taken after you asked us to cancel, we will refund it.
You can see your past gifts and receipts in your donor dashboard. If you give by standing order, you can cancel it with your bank at any time.
Refunds
If you make a mistake when you give, for example by entering the wrong amount or giving twice, please tell us as soon as you can. We will refund a gift made by mistake if you tell us within a reasonable time of giving.
Email [email protected] with “Refund” in the subject line. Tell us your name, the date and amount of the gift, and the email address you used. We pay refunds back to the card or account you gave from.
Your personal information
We use your details to process your gift, send your receipt, help you manage your giving and keep financial records, as described in our Privacy Notice. We will not sell your personal information. Stripe and Paystack handle your payment details under their own privacy policies. Our Cookie Notice explains the cookies our donation forms use.
Questions about your gift
Email [email protected], call +44 (0)7479 436 823 in the UK or +234 814 683 4903 in Nigeria, or use our Contact Us page. If you are unhappy with how we have handled your gift, see how to make a complaint.
We last updated these terms on 30 October 2026.