Last updated: 14 October 2026
This notice explains how OAKonsult Disabilities Outreach uses personal information when you contact us, donate, apply to volunteer or work with us, or take part in our services and activities.
Who we are
OAKonsult Disabilities Outreach is a registered charity in England and Wales, charity registration number 1204553. For privacy questions and requests, contact [email protected] or use our Contact Us page.
Information we collect and how we use it
- Enquiries: your contact details and the information in your message, so we can respond.
- Activities and support: registration details, attendance, access and support needs, feedback and referral information, where relevant, so we can organise activities and provide support.
- Donations: donor and transaction information needed to administer donations and keep financial records.
- Volunteer and job applications: information supplied in your application and related correspondence, so we can consider your application and communicate with you.
- Optional communications, photographs and stories: information provided for those specific purposes.
- Website and learning-platform use: technical and account information generated by the services you use.
Health, disability and sensitive information
Some services involve information about health, disability or other sensitive matters. Please do not send unnecessary sensitive information through a general enquiry form.
Referrals, photographs and stories
If you want us to refer you to another organisation, we will ask your permission before sharing your details and share only the information needed for the referral. We will not publish your identifiable story or photograph without your consent. We will not sell your personal information.
Keeping your information safe
We take appropriate security measures to protect personal information and limit access to people who need it for their role.
How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected, including applicable legal and record-keeping requirements.
Your data protection rights
Depending on the circumstances and the law that applies, you may have rights to access your information, correct inaccurate information, request erasure, restrict processing, object to processing, or receive certain information in a portable format. These rights are not absolute. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.
To ask about your information or exercise your rights, email [email protected]. We may need proportionate information to verify your identity before releasing personal information.
You can also raise a concern about UK data protection matters with the Information Commissioner’s Office.
Cookies and external services
For information about cookies, browser storage and external services on our website and learning platform, read our Cookie Notice. External websites and payment services have their own privacy information.
Changes to this notice
We update this notice when our information-handling practices change. The date above shows when it was last updated.